customer satisfaction

Uncover what consumers are really saying and thinking about your brand. We measure how a brands products and services meet or surpass consumer expecations.

stage of product lifecycle

M A T U R I T Y

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KPI's

  •  Satisfaction index

  •  NPS / advocacy

  •  Customer needs, pain points and opportunities

  •  Gaps in performance

  •  Complaints

brand funnel

Aware

Familiar

Consdier

Use

Prefer

Recommend / NPC

Sample size: N = 500